Terms and Conditions

Article 1 (Scope of Application)
These terms and conditions apply to Moneybox Co., Ltd. (hereinafter referred to as "the Company") and customers who use the Company's "Online Currency Exchange Service" (hereinafter referred to as "the Service").

Article 2 (Real-name Transactions)
Customers must conduct transactions with the Company under their real names. Upon request, customers must provide necessary documentation, such as real-name verification certificates, for the Company to verify their identity.

Article 3 (Currency Exchange Limits)
The limits for currency exchange through this Service are as follows:

The maximum amount for a single transaction is KRW 4,000,000.
The total daily transaction limit is KRW 4,000,000.
Article 4 (Designated Account)

The Company shall conduct all financial transactions related to the online currency exchange exclusively through the designated account registered under the Company's name during the registration (or modification) of the online currency exchange business (hereinafter referred to as the "Designated Account").
The Company must publish and maintain the details of the Designated Account on its official website.
Article 5 (Fees)

Upon receiving a service application, the Company must provide details of the fees incurred by the customer (hereinafter referred to as "Fees"), categorized into specific components such as currency exchange fees and transfer fees.
The Company must publish and maintain updated information about Fees on its official website.
Article 6 (Applicable Exchange Rates)

Upon receiving a service application, the Company must provide the customer with the applicable exchange rate information.
The applicable exchange rate must be published and updated regularly on the Company's official website.
Article 7 (Processing Time)

The Company must inform the customer of the estimated time required for the receipt or disbursement of funds upon receiving a service application.
The expected processing time for payments or receipts must be published and maintained on the Company's website.
Article 8 (Service Changes and Cancellations)

If the customer does not deposit funds into the Designated Account within the specified time for a transaction application, the transaction will be automatically canceled.
If a completed transaction is canceled at the customer's request, the Company will deduct a 10% cancellation fee from the amount received and refund the remaining amount to the customer.
If the customer fails to collect the exchanged funds within the specified period, the Company will deduct a 10% cancellation fee and refund the remaining amount.
Upon receiving a request for changes or cancellations, the Company must process the request and notify the customer of the outcome.
Article 9 (Service Application)

Service applications are submitted online by completing the application process specified by the Company.
All customer information provided must be accurate and truthful. Failure to provide real or truthful information may result in the customer losing legal protections and facing service restrictions.
If false or inaccurate information is provided, or if it is discovered to be false later, the Company may suspend or terminate the service and cancel the contract. The customer will bear full responsibility for any damages caused to the Company or third parties.
The customer agrees not to use this Service for illegal activities, such as concealing illegal assets or money laundering.
Article 10 (Notification of Currency Exchange Results)
The Company must immediately notify the customer of the results of the currency exchange transaction via the contact information provided by the customer.

Article 11 (Liability for Damages)

If the customer incurs damages due to the Company's fault, the Company is liable for ordinary damages as stipulated by the Civil Code. Special damages will only be compensated if the Company was aware or should have been aware of the circumstances.
Notwithstanding Paragraph 1, the Company is not liable for damages in the following cases of customer negligence or misconduct:
The customer lent their ID or password to a third party or authorized its use.
The customer disclosed or negligently handled their ID or password, allowing unauthorized use of the Service by a third party.
Article 12 (Refunds)

If a customer applies for the Service and the currency exchange is not completed within three days of the requested receipt date due to no fault of their own, they may request a refund.
Upon receiving a refund request, the Company must refund the deposited amount and any applicable compensation under Article 11 unless there are exceptional circumstances.
Article 13 (Dispute Resolution Procedure)

The Company must establish a procedure to address valid customer complaints and claims for compensation related to the Service (hereinafter referred to as the "Dispute Resolution Procedure").
The procedure must include methods for receiving complaints (e.g., contact details of the dispute resolution officer), separate handling procedures for general complaints and compensation claims, and timely notification of outcomes to the customer.
Customers may request dispute resolution from the Company's designated officers, who must investigate and notify the customer of the outcome within the specified timeframe.
The Company must publish and maintain the contact details of its dispute resolution officers on its official website.
Article 14 (Retention of Transaction Records)
The Company must retain transaction records with customers for five years in accordance with foreign exchange laws and regulations.

Article 15 (Confidentiality)

The Company must not disclose or use any customer information (e.g., personal details, account information, transaction details) for purposes other than the Service without the customer's consent, except as required by law.
If customer information is leaked or stolen due to the Company's negligence, the Company is liable to compensate the affected customers.
Article 16 (Provision and Explanation of Terms and Conditions)

The Company must publish and provide the terms and conditions via its website when establishing or amending them.
Customers must be provided with a copy of the terms and conditions via electronic document, fax, mail, or direct delivery.
Upon request, the Company must explain the key provisions of the terms and conditions using one of the following methods:
Direct explanation to the customer.
Electronic display of the key provisions and receipt of acknowledgment from the customer.
Article 17 (Governing Regulations)
Matters not stipulated in these terms and conditions shall comply with relevant laws, including foreign exchange laws.

Article 18 (Jurisdiction)
Disputes related to this transaction shall be resolved through mutual agreement. If unresolved, jurisdiction shall be determined according to the Civil Procedure Act.

Article 19 (Provision of Information and Advertising)

The Company may provide customers with necessary information via announcements, service screens, or email. Customers may opt out of non-essential communications.
The Company may display advertisements related to the Service on its website or service screens.
Article 20 (Customer Notifications)

Unless otherwise specified, the Company may notify customers via email or announcements.
General notifications to all customers may be made through the Company's website or service announcements for at least seven days.