1. Membership Withdrawal Process

1) Conditions for Membership Withdrawal

There must be no pending or unclaimed foreign exchange transactions.
Other conditions (e.g., no outstanding fees or obligations) as specified by the Company.

2) Methods for Membership Withdrawal

Method 1: Via Customer Service
Step 1: Contact the customer service center by phone.
Step 2: Verify your identity through the designated process.
Step 3: Agree to the terms of membership withdrawal.
Step 4: Receive notice regarding important considerations when withdrawing.
Step 5: Membership withdrawal is processed.

Method 2: Via the Mobile App
Step 1: Open the app and go to the account information section.
Step 2: Navigate to the "Personal Information" tab.
Step 3: Tap the "Withdraw Membership" button.
Step 4: Follow any additional prompts or confirm your decision to complete the process.